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The primary goal of distance education is to give quality education to students who are unable to attend a typical school schedule due to geographic, economic, or other constraints. Distance education programs give students flexibility and convenience because they may access educational resources and connect with their teachers at their own speed and time. Students are able to select their learning environment and can study from any location as long as they have a stable internet connection. This adaptability makes distance education an appealing alternative for students who need to balance their studies with employment, family, or other obligations.
These are a few guides that will help you navigate common events that some students might encounter and need help with while attending TVCC.
| Find your Cardinal ID And TVIN | An Assignment/Page/Quiz isn’t Loading in Canvas |
| Issues accessing your Textbook through Inclusive Access? Submit a ticket here. | Connect with an Online Adviser Links to an external site. |
| Register for TVCC Classes | Update Personal Information (name change, etc.) |
| Drop a Class | To reset your password for Canvas, Cardinal Connect, and your TVCC Email. Click here. Links to an external site. |
| Make a Payment for Class | Find Textbook and Course Materials |
| Discover Majors and Careers based on your interests Links to an external site. | Set up Multi-Factor Authentication for your Account Links to an external site. |
| Check your TVCC Email | Courses not showing on your Canvas dashboard? Submit a ticket here. |
| Issue with third-party programs: Lockdown Browser, Nearpod, etc. | How to Email your Instructor through your Canvas inbox. |
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If you do not see a topic you need help with on this list or if you have a question you can: Send an email, Call, or submit a ticket with a detailed description of the issue/request Distance Learning |
These are a few guides that will help you navigate common events that faculty/staff might encounter.
| Contact Distance Learning for the following issues: |
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Help resetting course content |
Request to have courses cross-listed in Canvas |
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Retrieving deleted content from course |
Issue with third-party programs: Lockdown Browser, Panopto, etc. |
| Check your TVCC Email | Any Canvas Related Issue |
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If you do not see a topic you need help with on this list or if you have a question you can: Send an email, Call, or Submit a ticket with a detailed description of the issue/request Distance Learning |
| Contact the IT Help Desk for the following issues: |
| Set up Multi-Factor Authentication for your Account Links to an external site. |
Computer/Phone issues |
| To reset your password for Canvas, Cardinal Connect, and your TVCC Email. Click here. Links to an external site. |
Help Downloading software |
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Viewboard Issues |
Any Tech Related Issue |
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Send an email, Call, Live Support chat session, or Submit a ticket with a detailed description of the issue/request and they will assist you IT Help Desk |