The primary goal of distance education is to give quality education to students who are unable to attend a typical school schedule due to geographic, economic, or other constraints. Distance education programs give students flexibility and convenience because they may access educational resources and connect with their teachers at their own speed and time. Students are able to select their learning environment and can study from any location as long as they have a stable internet connection. This adaptability makes distance education an appealing alternative for students who need to balance their studies with employment, family, or other obligations.

Student Resources
Faculty/Staff Resources
Contact Us

These are a few guides that will help you navigate common events that some students might encounter and need help with while attending TVCC.

Find your Cardinal ID And TVIN	An Assignment/Page/Quiz isn’t Loading in Canvas
Issues accessing your Textbook through Inclusive Access? Submit a ticket here.	Connect with an Online Adviser
Register for TVCC Classes	Update Personal Information (name change, etc.)
Drop a Class	To reset your password for Canvas, Cardinal Connect, and your TVCC Email. Click here.
Make a Payment for Class	Find Textbook and Course Materials
Discover Majors and Careers based on your interests	Set up Multi-Factor Authentication for your Account
Check your TVCC Email	Courses not showing on your Canvas dashboard? Submit a ticket here.
Issue with third-party programs: Lockdown Browser, Nearpod, etc.	How to Email your Instructor through your Canvas inbox.

If you do not see a topic you need help with on this list or if you have a question you can:

Send an email, Call, or submit a ticket with a detailed description of the issue/request

Distance Learning
Email: svc_ecourseshelp@tvcc.edu
Phone: 903-675-6286
or
Click Here to Submit a ticket

These are a few guides that will help you navigate common events that faculty/staff might encounter.

Contact Distance Learning for the following issues:

Help resetting course content	Request to have courses cross-listed in Canvas
Retrieving deleted content from course	Issue with third-party programs: Lockdown Browser, Panopto, etc.
Check your TVCC Email	Any Canvas Related Issue

If you do not see a topic you need help with on this list or if you have a question you can:

Send an email, Call, or Submit a ticket with a detailed description of the issue/request

Distance Learning
Email: svc_ecourseshelp@tvcc.edu
Phone: 903-675-6286
or
Click Here to Submit a ticket

Contact the IT Help Desk for the following issues:

Set up Multi-Factor Authentication for your Account	Computer/Phone issues
To reset your password for Canvas, Cardinal Connect, and your TVCC Email. Click here.	Help Downloading software
Viewboard Issues	Any Tech Related Issue

Send an email, Call, Live Support chat session, or Submit a ticket with a detailed description of the issue/request and they will assist you

IT Help Desk
Email: tvcc@service-now.com
Phone number: 903-675-6300
Live Chat Session
or
Submit a Ticket Here